Shipping policies

Lenoir Decor proudly ships custom wall decoration art to clients worldwide. We work with experienced international carriers to ensure safe and secure delivery. After your order is shipped, you’ll receive a tracking code so you can follow your packages through the shipping carrier’s website.
1. Shipping Costs
Shipping costs are calculated based on the following factors: You will be provided with a shipping quote before finalizing your order. Please contact us for accurate quotes related to your specific artwork and location.
2. Production and Shipping Times
Production Times: The creation of your custom artwork takes time. Production timelines vary depending on its quantity & complexity. We will provide an estimated timeline upon project initiation:
For Oil Painting on Canvas: The production time usually takes from 1-4 weeks depending on factors such as size, complexity, chosen texture, and the number of paintings in your order.• For LED light Wall Art & Wall Clocks: These generally take 2-4 days to create.
Shipping Times: Transit times depend on your location and the carrier. Standard shipping typically takes 2-5 business days (in Vietnam) and 10-21 business days (international locations), but may vary. Expedited options may be available at an additional cost.
3. International Shipping Considerations
Customs and Duties: International customers are responsible for all import duties, taxes, and fees levied by their destination country. These charges are separate from Lenoir Decor's shipping costs. Please consult your country's customs office for more information.
Delays: Unexpected delays may occur due to customs processing, weather events, or other unforeseen circumstances. Lenoir Decor is not responsible for delays beyond our control.
4. Packaging
Rest assured, Lenoir Decor takes meticulous care in packaging your order to ensure it arrives safely. We use multiple layers of protective materials and sturdy wooden crates or cardboard boxes to safeguard your items during shipping.
5. Insurance
We strongly recommend insuring your artwork for its full value during shipment. Insurance options will be discussed with you before shipping.
6. Delivery
7. International Shipping Partners
Lenoir Decor works with trusted shipping partners such as: DHL, FedEx, UPS, etc. We may adjust our carrier partners based on evolving regulations and best practices. If you have any special shipping requirements or deadlines, please let us know during the order process. We'll do our best to accommodate your request.
8. Contact us
For any shipping-related questions or concerns, please contact us at Lucas@lenoirdecor.com.

We are committed to providing safe, reliable, and cost-effective shipping solutions to deliver your custom artwork to your doorstep, wherever you are in the world.